Cisco 820-605 Exam Questions - Navigate Your Path to Success

The Cisco Customer Success Manager (820-605) exam is a good choice for Cisco Customer Success Managers and if the candidate manages to pass Cisco Customer Success Manager exam, he/she will earn Cisco Channel Partner Program, Cisco Digital Transformation Specialist Certifications. Below are some essential facts for Cisco 820-605 exam candidates:

In actual Cisco Customer Success Manager (820-605) exam, a candidate can expect 120 Questions and the officially allowed time is expected to be around 90 Minutes.
TrendyCerts offers 149 Questions that are based on actual Cisco 820-605 syllabus.
Our Cisco 820-605 Exam Practice Questions were last updated on: May 17, 2025

Sample Questions for Cisco 820-605 Exam Preparation

Question 1

Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

ASell additional training to the customer.

BIntroduce new features that have been recently enabled within the product.

CReview priorities from the Success Plan with customer leadership.

DOffer upfront discounts and secure the business for as many years as possible.

EDetermine if there has been a change in resourcing or stakeholders.

Correct : C, E

Options Selected by Other Users:

A :

1 Votes 10%

B :

0 Votes 0%

C :

8 Votes 80%

D :

0 Votes 0%

E :

7 Votes 70%

Question 2

Refer to the exhibit.

820-605 Exam Question 2 Exhibit 1

What is the concern for a Customer Success Manager within this task of the RACI matrix?

ALack of sufficient expertise with minimal consulting stakeholders engaged.

BRunning the risk of under communicating with too few stakeholders involved.

CIt is difficult to get a consensus or agreement with the number of roles accountable.

DToo many people are responsible, which leaves no clear leader.

Correct : C

Options Selected by Other Users:

A :

0 Votes 0%

B :

0 Votes 0%

C :

9 Votes 90%

D :

1 Votes 10%